How can I track my order
Track Your Order
Real-time delivery updates
Once your order is shipped, you'll receive a confirmation email with a personal tracking link. Click it from your inbox to see real-time updates from our carrier — no account or login required.
Already have your order number? Track it directly using our customer portal.
Track my orderWithin minutes of placing your order, you receive a confirmation email containing your order number (format: #TPS-XXXXX) and itemised receipt.
Orders are typically prepared and dispatched within 1–3 business days. During promotional periods or peak seasons, this may take slightly longer.
Once your order leaves our partner warehouse, you receive a second email with your tracking number and a direct link to follow it in real time.
Estimated delivery times depend on your location — typically 5–12 business days for France, 7–15 for the EU. Full schedule on our Shipping Policy page.
Here's what each tracking status means: