GENERAL TERMS AND CONDITIONS OF SALE (GTCS)

Last updated: SEPT 2025

These General Terms and Conditions of Sale (GTCS) govern all transactions carried out on the website THE PET SOCIETY, operated by FALCON TRADING, registered in France under number SIREN 450 573 712, with its registered office located at 229 rue Saint-Honoré – 75001 PARIS.

📩 Customer Service Contact: hello@thepetsociety.paris

📞 Phone: +33 (0)7 69 23 87 99

Use of the website and placing an order implies full acceptance of these GTCS.

1. PURPOSE

These GTCS define the rights and obligations of the parties in the context of online sales of pet products available at http://www.thepetsociety.paris.

2. PRODUCTS AND AVAILABILITY

• Product type: THE PET SOCIETY offers a selection of pet products sold via dropshipping, shipped directly by our suppliers.
• Availability:
• Products are available subject to supplier stock.
• In the event of unavailability after purchase, you will be informed and offered a refund within 10 business days or an equivalent product.
• Safety and compliance:
• All products comply with applicable European Union (EU) regulations.
• Products are tested to ensure animal safety according to manufacturer standards.

3. ORDERS

• Order process:
   
• Select items on the website and add them to your cart.
• Confirm the order by accepting the GTCS.
• Make secure payment via the available methods.
• Order confirmation will be sent by email.

• Modification or cancellation: Orders cannot be modified or cancelled once confirmed and being processed.

4. PRICES AND PAYMENT TERMS

• Displayed prices:
   
• Prices are in euros (€), VAT included.
• THE PET SOCIETY reserves the right to change prices at any time, without affecting already confirmed orders.
• Accepted payment methods:
   
• Bank cards (VISA, MASTERCARD, AMEX)
• PayPal, Apple Pay
• 100% secure payment using SSL encryption protocol.
• If the payment is declined by your banking institution, the order will be cancelled.

5. DELIVERY

• Delivery zones: Within the European Union (EU) only.
• Average delivery time: 1 to 2 weeks from payment confirmation.
• Order tracking: A tracking number will be provided once the order is shipped.
• Delays and liability:
   
• THE PET SOCIETY is not responsible for delays caused by carriers, customs, or suppliers.
• If the order is not received within 30 days, please contact our customer service to initiate an investigation.

6. RIGHT OF WITHDRAWAL AND RETURNS

• Right of withdrawal:
   
• In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt to return an item without justification.

• Practical implementation:
   
• As THE PET SOCIETY operates via dropshipping, return and refund conditions may depend on the policies of our partner suppliers.
• Certain products may not be eligible for return, or may be subject to special conditions imposed by suppliers (for example: hygiene products, customized items, perishable goods).
• Return costs are the responsibility of the customer, unless otherwise specified by the supplier or in case of defective product.

• Return and refund policy:
• See our Return and Refund Policy.

7. PRODUCT WARRANTY

• Manufacturer warranty:
• All products benefit from the manufacturer’s warranty (terms vary by brand).
• For any defect-related claim, contact customer service with photos within 48 hours of receipt.
• Applicable legal warranties:
• Legal conformity warranty (Articles L.217-4 and following of the French Consumer Code).
• Warranty against hidden defects (Article 1641 of the French Civil Code).

8. LIABILITY

THE PET SOCIETY shall not be held liable for:

• Improper use of the products.
• Delivery delays caused by carriers or suppliers.
• Incorrect information provided by the customer during ordering.

💡 Recommendation: Always supervise the use of products with your pets and follow the manufacturer’s precautions.

9. PERSONAL DATA PROTECTION

• GDPR compliance:
• Your data is collected to process your order and improve our services.
• You have rights of access, rectification, and deletion of your data (Articles 15 to 22 of the GDPR).
• Exercising your rights:
• Contact us at hello@thepetsociety.paris.
• Privacy Policy: 
• See our Privacy Policy.

10. CLAIMS AND DISPUTES

📞 Customer Service: For any claim, contact us at: hello@thepetsociety.paris

• Mediation and jurisdiction:
• In case of dispute, an amicable solution will be sought.
• If no agreement is reached, the dispute will be submitted to the competent French courts.
• Consumer mediation (Article L.612-1 of the French Consumer Code):
  You may also contact free of charge the following consumer mediation service:
  CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
  14 rue Saint Jean, 75017 Paris – France
  Email: cm2c@cm2c.net
  Website: www.cm2c.net
• European ODR platform:
  You may also use the Online Dispute Resolution (ODR) platform available at:
  https://ec.europa.eu/consumers/odr

11. AMENDMENTS TO THE GTCS

THE PET SOCIETY reserves the right to modify these GTCS at any time. The applicable conditions are those in effect at the time of ordering.

⚠️ Language clause:

These GTCS are written in English for convenience. In case of contradiction, the French version shall prevail