RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Return and Refund Policy - Revised MARCH 2025

1. Right of Withdrawal (Article L221-18 of the Consumer Code)

• The customer has 14 days from receipt to return an item without justification or penalty.

• The return request must be made via email or an online form.

• Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors.

2. Return Conditions

• The product must be new, unused, and in its original packaging.

• Some items are not eligible for return (customized products, underwear, opened electronics, perishable goods).

• The return must be shipped within 14 days after the withdrawal request.

3. Refund Procedure

• Once the return is received and validated, a confirmation email will be sent.

• The refund will be processed within 10 business days via the original payment method.

• Initial shipping costs are non-refundable, except in case of a seller’s error.

4. Defective or Non-Compliant Products

• The customer must report a defective product within 48 hours of receipt, providing proof (photos).

• A replacement or full refund, including return shipping costs, will be offered.

5. Undelivered Items

• If an order is not delivered after 30 days, an investigation will be initiated.

• If confirmed as lost by the carrier, a replacement or refund will be issued.

• The seller is not responsible for parcels marked as “delivered” by the carrier.

• Additional proof may be requested, such as security camera footage, building security logs, etc.

6. Order Cancellation or Modification

• Orders cannot be canceled once shipped.

• If still in processing, customer service may attempt to stop the shipment.

⚖️ Legal Clause

• By placing an order, the customer accepts this policy.

• The store reserves the right to modify these conditions at any time.